About the drink: This is my go-to at second cup, along with their Gingerbread latte. If you like sweet things and are not a true coffee lover (i.e. you cannot drink your coffee black) I suggest you try this! The latte is well complemented with the sweet taste of caramel. If you want to take it up a notch, ask for whipped cream – the creamier the tastier 😉 I believe you can also mix it up and ask for Almond or Soy milk (but I think there may be an extra charge for that).
About the place: Very hard to rate a chain, given that experiences and service differ from one place to the next. I’ll leave it up to you to experiment, but overall from my many visits at different Second Cup shops, I’ve had no terrible experiences – just OK and very good ones.
Note: Some of the second cups have Ritual!